How Events Will Change After Covid19 Pandemic.
Across the globe no one is very clear on how the events will shape up post
the COVID-19 Pandemic. With government guidelines changing and risk
of effectiveness against the new variants of the Coronavirus. It’s very
difficult to figure out how things will work out over the coming months.
Even when the in-person events will
resume, attendees will be divided into segments. Those who are vaccinated and
not completely vaccinated. Those who are willing and able to attend and those
who will not.
All of us have seen a lot of interesting articles across different
industry sites and news outlets that give event planners a lot of good
information. How in-person events will look like in the new normal world and
some of the key points they need to keep in mind for their future planning.
Take a look at some of the key things. Consider while encouraging attendees
to come to your in-person events:
1. REDUCED NUMBER OF GUESTS
Even if all lockdowns are being lifted tomorrow, there was no threat to the
safety of any delegate. It’s still a possibility that attendance numbers would
have to go down. Some people will not want to travel to events who do not want
to expose themselves to any risk. Others who have become fans of virtual ones
will want to attend from the comfort of their home or office.
With the government issuing new rules regularly. It is an ambiguous time to
expect the same delegates as pre covid times.
While having reduced numbers doesn’t mean you need to lose numbers overall.
Especially if you create a hybrid event that engages
your virtual delegates numbers as pre-COVID-19.
People have
experienced virtual events and that will continue when
in-person events go live again. There is no point in excluding and separating
the audience that was created during the lockdown period.
2. CONTENT IS KING
The content is going to King in the coming times. Content offered by
planners has to be even more appealing and valuable than it was pre-COVID-19.
People have seen a lot of content during the lockdown period. They will be
making different choices than they were before.
Also, if they have been experiencing good virtual events, they
may want to continue that. From the comfort of their home is easy choice over
your live event.
If the content isn’t exciting, the networking and social aspects will have
to be fabulous. Now is the opportunity for content levels to have raised.
This will
separate the planners that understand the content and what
that means. They will be able to differentiate themselves from planners that
don’t.
3. HYGIENE STANDARDS
Though venues are sure to be subject to massive scrutiny
to reveal that they have top-level hygiene standards in place, other event
suppliers and planners also
have a key part to play in encouraging confidence for delegates.
Planners will have to look out at how the activities they have planned can be
performed in a safe and hygienic manner. For example, simple things
such as passing a roving microphone between delegates to ask
questions will need to be factored in and managed safely.
4. SOCIAL DISTANCING THAT WORKS
Event delegates will want to
be sure that the activities on offer have been fully considered ensuring that
they are safe. Some delegates will care more about this than others.
In the design of your event, you will need to go through everything with
the venue to ensure that expectations can be met on all sides. But how does
this actually work? It’s easy to state that your programme is socially distant.
For this to be the case you need to be thinking about people flow (not
delegates but other staff as well) and their behaviour.
Potential people traffic jams could be around the toilets so a definite
system will be needed. One person in, one person out etc. could be used.
Remember also to factor in how people can move easily through any narrow
corridors and walkways. Think about congestion points like registration
desks and how they can be managed. Consider the use of self-service
check-in kiosks that minimise queues and contact between people.
One-way
systems are operating in shops. You could adopt some of their techniques
for your events. Your social distancing measures should be tested (just
like a soundcheck) before your delegates arrive. That way you can make any
final improvements.
5. INTELLIGENT CATERING
How will food and drink be served? How will the venue work
with you keep social distancing and safety as priorities,
whilst at the same time delivering
delicious food?
What is apparent to many planners is that buffets are no
longer on the menu. They are gone – at least for the near future – so to are
any communal condiments.
Plus, there will be other touches such as venues not having people waiting
in line to be served. What should be on offer from venues is food that
is ready to go. Hopefully, it will be served on disposable plates etc., which
hopefully will be environmentally friendly. Or at least, those are some of the
things event planners can ask for.
There are probably going to be limits on the number of delegates in the catering
area at any one time. And planners may decide to give
delegates fixed time slots to adhere to.
Venues
should have hand sanitiser stations available
at the entrance and exit to the area. As an additional safety measure, it would
be best if delegates left through a different exit to the one that entered
through.
6. ACCELERATION OF CONTACTLESS
For some planners, the COVID-19 crisis has
acted as a catalyst that’s accelerated some of their activities especially when
it comes to going contactless.
Technology has
enabled planners to provide delegates with touch
screens, event apps, sensor beacons and facial recognition to name but
a few. For those planners that embraced this technology at their events,
the idea of accelerating contactless will not be a surprise. And the more
contactless, the better.
Some delegates will be at your event doing their hardest to minimise what
they have to touch. And that works the other way as well, for you as the
planner. Delegates may not want to pick up lanyards that are hanging in a big
bundle. They may not want to accept their printed badge from the receptionist.
Again, they may prefer using contactless check-in kiosks. Equally, they may not
want to pick up a printed agenda or brochure – they’ll prefer
using an app instead.
Whilst you may have contactless registration, you will need to think about
security bag checks and how they could be handled. Maybe delegates need to
accept that security is required to touch their bags and delve inside. Or
possibly there is another way. At the very least security personnel should be
encouraged to wear disposable plastic gloves when carrying out searches.
Paying by
contactless for any purchases or catering will also be important. If the only
way delegates can pay is by cash, make sure they know in advance and manage
expectations.
It’s actually going to be a tough time for event planners and
organisers to adapt to these new normal practices.
Changing behaviour takes time and it is difficult to change habits built over
years. But it’s time for new habits and new behaviour. The faster we change the
faster we will bounce back.
It will be up to you to encourage and help the attendees or else all your
hard work of putting on a safe event while providing a great experience
will be of no value.
Some delegates will ignore your warning and some may have
not understood them. Some will do it as they don’t like to wait longer than
needed. Understanding people’s behaviour is important. It’s important for you
to find out how people are adapting to this new normal practice.
It’s important for you to understand what actions to be taken to change
the attendee’s behaviour. Communicating these practices
effectively and clearly is of prime importance. Work with the venue and
other industry peers who have wisdom and experience that can
be invaluable.
Post
pandemic Live events will be different. It’s time to let go of
old planning and thinking. Embrace the change and adapt to the new normal.
There are all sorts of opportunities for planners that want to
evolve their offerings and provide safe events for attendees.
Posted
by Eventspedia © EMRG
Solutions 2021
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